Getting your first withdrawal right is the real test of any iGaming platform — this guide shows you how to pass it.
Before You Start
- Ensure your account is fully verified (ID, address, payment method).
- Check the minimum and maximum withdrawal limits for your chosen method.
- Understand wagering requirements — any bonus must be wagered before withdrawal.
- Have your payment details ready and matching your registered name.
- Keep screenshots of transaction IDs for your records.
- Review the casino’s terms regarding withdrawal fees and processing times.
Creating Your Account
- Visit Justcasino and click “Sign Up”.
- Fill in your personal details (full name, date of birth, email, address).
- Choose a strong password and enable two-factor authentication (2FA).
- Select your preferred currency and accept the terms.
- Verify your email by clicking the link sent to your inbox.
- Complete KYC by uploading a valid ID and a recent utility bill.
Wagering Calculation
When you claim a bonus, you must wager the amount a certain number of times. For example, a 100% bonus up to €200 with 35x wagering on bonus means: deposit €200, receive €200 bonus. Wagering requirement = €200 × 35 = €7,000. You must place bets totaling €7,000 before you can withdraw any winnings from the bonus. Contributions vary by game: slots 100%, table games 10%, live dealer 5%.
Licence & Player Protection
Casino Just operates under a Curacao eGaming licence (number 8048/JAZ). This licence ensures the casino follows fair gaming practices and uses SSL encryption for data protection. Note: With Curacao-licensed casinos, winnings may be subject to local income tax depending on your country of residence. Always consult a tax advisor. The casino also promotes responsible gambling with deposit limits and self-exclusion tools.
Deposits & Withdrawals
Funding your account is quick via various methods. Withdrawals are processed after verification. Below is a summary:
| Method | Deposit Time | Withdrawal Time | Fee |
|---|---|---|---|
| Visa/Mastercard | Instant | 1–3 business days | Free |
| Skrill | Instant | 24–48 hours | Free |
| Neteller | Instant | 24–48 hours | Free |
| Bank Transfer | 2–3 days | 3–7 business days | May apply |
| Cryptocurrency (BTC, ETH) | Instant | Up to 12 hours | Network fee |
When Things Go Wrong
Even smooth processes can hit snags. Here are common issues and solutions:
- Withdrawal pending for >48 hours: Contact support via live chat. Provide your transaction ID.
- KYC documents rejected: Ensure documents are clear, in colour, and not expired. Resubmit with better quality.
- Bonus not credited: Check if you entered the bonus code. If yes, contact support with a screenshot.
- Game not loading: Clear browser cache or try a different device. Use the mobile-optimized website as a progressive web app (PWA) — launch from browser.
- Self-exclusion not working: Contact support immediately and request manual override.
Pro Tips
If your withdrawal is delayed beyond the stated processing time, take these steps:
- Check your email for any document requests — incomplete KYC is the most common delay.
- Wait the full processing window before contacting support. Example: if e-wallet says 24 hours, give it 48 hours.
- Contact live chat with your account number and withdrawal ID. Ask for a specific timeline.
- If no response in 24 hours, escalate by emailing support@justcasino.com (use the domain from the site).
- As a last resort, file a complaint with Curacao eGaming (www.curacao-egaming.com).
Quick Answers
How do I withdraw my winnings?
Go to the cashier, select withdrawal, choose your method, enter the amount, and confirm. Funds are sent after verification.
What are the wagering requirements for bonuses?
Typically 35x on the bonus amount, but always check the bonus terms for exact numbers.
How long does KYC verification take?
Usually within 24–48 hours after submitting clear documents.
Can I withdraw using a different method than my deposit?
Yes, but the casino may require you to use the same method first. Check terms.
Is there a withdrawal limit?
Yes, limits vary by method and player status. Example: €5,000 per week for standard accounts.
What should I do if my withdrawal is stuck?
Contact support via live chat and provide your withdrawal ID. They can investigate.
Are there any fees for withdrawals?
Most methods are free, but bank transfers may incur a small fee. Check the cashier page.
How do I know if my account is verified?
You’ll receive a confirmation email after KYC approval. You can also check in your account settings.
Can I cancel a pending withdrawal?
Yes, as long as it hasn’t been processed. Go to the withdrawal history and select cancel.
Following these steps will help you navigate withdrawals at Casino Just smoothly. Always read the terms carefully and gamble responsibly.